@InProceedings{20100606,
   author =    {Narendra Gupta, Mazin Gilbert, Giuseppe Di Fabbrizio},
   title =     {Emotion Detection in Email Customer Care},
   booktitle = {Proceedings of the HLT-NAACL Workshop on Computational Approaches to Analysis and Generation of Emotion in Text},
   address =   {Los Angeles, CA, USA},
   month =     {June 5},
   year =      {2010}
}