@InProceedings{20100605,
   author =    {Narendra Gupta, Giuseppe Di Fabbrizio, Patrick Haffner},
   title =     {Capturing The Stars: Predicting Ratings For Service And Product Reviews},
   booktitle = {Proceedings of the HLT-NAACL Workshop on Semantic Search (SemanticSearch 2010)},
   address =   {Los Angeles, CA, USA},
   month =     {June 5},
   year =      {2010}
}